Frequently Asked Questions

FAQs

Here you'll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.

  1. What type of products and services do you provide?
  2. How do I go about getting an estimate from you?
  3. Tips on how to save your design files
  4. Tips on how to name your files
  5. At what resolution should I save my photos and graphics?
  6. What is a proof and why is it important that I look at it?
  7. What is the Pantone Matching System?
  8. Why do the printed colors look different from the colors on my screen?
  9. Is white considered a printing color?
  10. What file format should I use when submitting my electronic document for printing?
  11. Once I submit the documents, how long will it take to finish my job?
  12. What color mode should my files be?
  13. How should I set up my bleed and crop marks?
  14. How can I avoid transparency issues?
  15. What is overprint, and how can it ruin my file?
  16. How can I make sure my blues do not come out purple?
  17. How do I export a .pdf correctly?
  18. How do I get a grayscale image in a CMYK document?
  19. What is rich black, and how can I get it?
  1. Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area in the Customer Service Section of our website.

  2. Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives.

  3. Tips on how to save your design files

    Make them print ready and acceptable for us to print.

    COREL DRAW:
    Saving your Corel Draw file as an Adobe Illustrator EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export as Illustrator EPS

    FREEHAND:
    • Embed all Images
    • Convert all your text/copy to paths
    • Export as Illustrator EPS or PDF

    PAGEMAKER:
    Saving your PageMaker file as an EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export your file as an EPS using the below settings:
    Postscript Level 2
    CMYK Mode
    TIFF format and
    Binary

    PUBLISHER:
    You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
    Under File, Print, select Adobe PDF writer
    Under Properties select Press Quality and Save your PDF

  4. Tips on how to name your files

    Depending upon the number of pages for your covers, name the file as follows:
    filename_[1-4]. pdf or filename_[1-2].pdf

    On the inside pages: filename_[1-48]. pdf (if there are 48 pages or whatever number of pages there are. Do not include the cover in your page count here.

    If you have to send revisions, just send revisions for the pages that changed. Name as:
    filename_REV_[3]. pdf (if page 3 is a revision, etc.

    If you have any questions, please call us. 419-994-4166, ext 29 or 30

  5. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

  6. What is a proof and why is it important that I look at it?

    In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.

  7. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

  8. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

  9. Is white considered a printing color?

    Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

  10. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

  11. Once I submit the documents, how long will it take to finish my job?

    Simple jobs are often completed in less than an hour. Some jobs, however, may take several days to complete depending on their complexity and size. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.

  12. What color mode should my files be?

    If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.

    You should always start and finish your designs in CMYK color mode.

  13. How should I set up my bleed and crop marks?

    Bleed must extend further than the cut line. Please keep all text and anything you do not want cut at least .125" away from the cut line.

    When sending an .eps or .pdf, make sure you include crop marks so we can cut the job correctly.

  14. How can I avoid transparency issues?

    Any transparency issue can be resolved before saving your file.

    To prevent this, never use shadows, glows, or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and flatten before sending.

  15. What is overprint, and how can it ruin my file?

    Primarily used to intentionally overlap inks for a number of reasons, overprint can cause unexpected results. We suggest that you turn all overprint objects off before submitting your files.

    Unexpected results may occur if you have accidentally set certain objects to overprint. Always check logos and other artwork before submitting.

  16. How can I make sure my blues do not come out purple?

    When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values.

    Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple.

  17. How do I export a .pdf correctly?

    When exporting from any program such as Indesign or Illustrator, use these settings to make sure your .PDF files export correctly.

    EXPORT SETTINGS FOR .PDF FILES
    Adobe PDF Preset is set to: Press Quality
    Compatibility is set to: Acrobat 4 (PDF 1.3)
    Compress Text and Line Art is set to: Off

    If you cannot find these options, we have created a .PDF preset for you that is available for download from our home page.

  18. How do I get a grayscale image in a CMYK document?

    Grayscale images that are converted to CMYK will have a color shift in the final print. That shift may be green or yellow.

    Always check the CMYK values of your grayscale in the final CMYK document. If there are other values other than K in your grayscale image, there is a chance that the color will vary.

    To eliminate all values other than K, use your Channel Mixer (adjustment layer) in Photoshop, then click "Monochrome" and adjust accordingly.

  19. What is rich black, and how can I get it?

    What is rich black, and how can I get it?

    Rich black is an ink mixture of solid black, 100% K, with additional C ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like.

    We recommend using
    100% K, 30% C
    This will give you a deep, dark, rich black.